Sales Policies

Pricing: Prices are subject to change without notice.

Standard Payment Terms: Net 30 days from date of invoice.

Shipping: All shipments are sold FOB point of shipment.

1050 Penner Crest
Houston, TX 77055

Phone: 1-800-364-6900

Fax: 713-869-5600


Prepaid Freight Policy: Orders that total $1200.00 shipped within the continental United States to one destination at one time are shipped freight prepaid. Unibraze will select the point, method, carrier, and shipment route.

Cancellation: Orders for standard stock products canceled before shipment will not be accessed cancellation charges. Cancellation for particular products will be accessed cancellation charges as determined by Unibraze.

Returned Goods Policy: Product returns will not be accepted without an RMA number. Contact Unibraze at 1-800- 364-6900 for a Return Materials Authorization (RMA) number and instructions before returning any product. Materials received without authorization will be rejected and returned freight collected to the sender. Your return request should include your original purchase order number or Unibraze invoice number and a detailed list of products to be returned, including the product description, heat/lot number, diameter, and quantity.

Products will be considered for return under the following conditions:

  • Products must be standard pricelist items normally kept in the seller’s stock as determined by the seller at the time of the request.
  • return requests must be received within 6 months from the date of shipment.
  • The customer assumes transportation charges and shipping charges will not be reimbursed. As Unibraze will not be responsible for loss or damage in transit, returns should be insured.
  • A minimum restocking charge of 20% of the product value, not less than $100 per return, will be extended if the goods are received within 30 days from the return authorization date. The product must be in original, unopened packaging and must be in condition for restocking.
  • Unibraze reserves the right to inspect all returns before issuing credit. Damaged or missing items will be deducted from the amount of credit extended.
  • Include a copy of the RMA with the shipment.
  • Please allow 3-6 weeks for the processing of your return.